Please go to Settings > Account and then tap the "FTX trading support" link at the bottom of the screen.

The FTX support tickets screen allows you to open tickets to directly communicate with the FTX customer suport team about your trading account. The FTX support team is equipped to answer all your questions about your account.

Whenever there is a new response to any of your FTX support tickets you will see a little orange indicator bubble on top of the Settings icon in the footer.